So this Thursday I finally went into the Apple store to get the intermittent issue with my iPhone looked at. Ever since I first got it, the handset speaker has been popping and cracking in my ear whenever I tried to call someone, making them very hard to hear most of the time. In fact, I think a major contribution to my seething hatred of the iPhone was my inability to actually use mine as a phone! That aside, I never wanted to go back to keypad text-messaging, so I put off the inevitable tech support visit for as long as I could. But my warranty is soon due to expire, so I made my appointment and trundled down to the local Apple store on Thursday.

Intermittent issues are annoying little buggers, and always seem to know when you’re getting someone else looking for them and hide away until you get back home. And lo and behold, as I sat on the annoyingly hip couch in the annoyingly hip Apple store surrounded by computers with single mouse buttons that just screamed “Look at me I’m so f**king annoyingly hip!!” and awaited my turn with the ‘Genius’ aka annoyingly named tech-support geek: my intermittent problem disappeared. :(

Not to worry the Genius, he took one look at the bottom of my case, noticed a crack I didn’t even realise was there, and replaced the whole phone with a brand new refurbished one! Go banana! So after re-restoring, re-jail-breaking, and (annoyingly) losing all my Apps, I gots me a whole new iPhone!

Later it was pointed out to me that Apple get so many tech support issues they do this with everyone they can. That way they can keep their annoyingly hip designs away from anyone who might offer cheaper tech-support out-of-warranty, and in fact is Apple’s way of actively screwing their own suppliers. I guess screwing their customers out of a decent media/sync app wasn’t quite enough for them. :(

So despite my brand new Apple-pod, I still eagerly await the arrival of my HTC Hero, my own personal Jesus Christ. Okay, okay, I’m sure it’s not all that and it’ll probably be either really disappointing or only offered by Optus in Australia (I’m actively begging otherwise from Virgin right now). But it’ll certainly be a huge step up from my annoyingly hip iPhone :)

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